Privacy Policy

Privacy Policy

At The Hugger Pillow, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit or make a purchase from our Shopify-powered website.

Information We Collect
When you place an order on our Shopify store, we collect personal information necessary to process and fulfill your order. This information includes:

  • Name
  • Shipping address
  • Billing address
  • Email address
  • Phone number
  • Payment information (processed securely via Shopify Payments or third-party payment processors)

Purpose of Data Collection
We collect and use your personal information exclusively for the following purposes:

  • Processing and fulfilling your order
  • Communicating with you about your order status
  • Providing customer support related to your purchase
  • Addressing any issues or inquiries related to your order

We do not use your personal information for any other purposes such as marketing or sharing with third parties unrelated to the order fulfillment process.

Data Sharing
We share your personal information with third parties only as necessary to process and fulfill your order. This includes:

  • Shopify, our e-commerce platform provider, which stores your data securely
  • Payment processors to handle transaction payments
  • Shipping carriers to deliver your order

We do not sell, rent, or share your personal information with third parties for marketing purposes or any other use beyond fulfilling your order.

Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers and is protected by industry-standard encryption technologies. Shopify complies with PCI-DSS (Payment Card Industry Data Security Standard) requirements to ensure your payment information is handled securely.

User Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at

Cookies and Tracking
We use cookies to enhance your browsing experience and to collect non-personal data about your interactions with our website. Shopify also uses cookies to help us understand how you use our site and to personalise your experience. You can manage your cookie preferences through your browser settings.

Third-Party Services
Our store uses Shopify’s platform and may contain links to third-party services or websites. These third-party services have their own privacy policies, and we encourage you to review them.

Policy Updates
We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you via email if there are significant changes.

Contact Us
If you have any questions or concerns about our privacy practices, please contact us at:

  • Email:
  • Phone: +61 476 622 928

Shopify Contact
For more detailed information on Shopify’s privacy practices, you can visit: Shopify’s Privacy Policy.

Privacy Policy Update for Tracking Tools

We use third-party tracking tools, including Facebook Pixel and Google Analytics, to collect information about your interactions with our website. This data helps us understand your preferences, enhance your shopping experience, and measure the effectiveness of our marketing campaigns.

Data Collection and Usage

These tools collect data such as:

  • Page views
  • Purchase history
  • IP addresses
  • Browser type and settings
  • Referring and exit pages

Purpose of Data Collection

We use this data to:

  • Analyze website traffic and usage patterns
  • Personalise content and ads
  • Improve our website and services
  • Track conversions and measure the success of our marketing efforts

Third-Party Services

We partner with third-party services like Facebook and Google. These services may collect, use, and share your data according to their privacy policies:

User Consent and Opt-Out

By using our website, you consent to the collection and use of your data as described in this policy. You can manage your cookie preferences through your browser settings and opt-out of data collection by visiting:

Data Sharing

We do not sell your personal data. However, we may share data with third parties to provide and improve our services. These third parties are contractually obligated to protect your data and use it only for the purposes we specify.