How do our delivery & shipping processes work?

At The Hugger Pillow, we pride ourselves on our hands-on approach to managing inventory and fulfilling your orders. Here's what you need to know about our delivery and shipping process:

In-Stock Assurance

We stock all our products, ensuring every item is on hand and ready to ship. When you order from our online store, you can rest assured that your item is in stock unless marked otherwise. Out-of-stock items cannot be ordered.

Order Processing

Once your order is placed, we'll carefully pick your items and package everything for dispatch. We aim to have your orders picked, packed, and dispatched within 48 hours.

Shipping

Shipping time to your address will vary depending on the delivery service. We use AusPost mainly for domestic shipping and Shopify Shipping via Sendle as our main delivery service internationally. Delivery times can vary based on your location and the postal service's schedule.

Tracking Your Order

After we have handed your order to the courier, we will update your order status and send you a shipping confirmation email. This email will contain the relevant information to track your order.

We take great care in ensuring that your products arrive in perfect condition and on time. If you have any questions or concerns about your delivery, please don't hesitate to contact our customer service team at contact@thehuggerpillow.com.